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Given the growing threat of extreme weather, the PG&E Community Wildfire Safety Team wants all of their customers to be prepared for power outages. If extreme fire danger conditions threaten a portion of the electric system serving your community, it will be necessary for them to turn off electricity in the interest of public safety. This is called a Public Safety Power Shutoff.

What you need to know about Public Safety Power Shutoff

  • Before any Public Safety Power Shutoff, PG&E will carefully review a combination of criteria such as predictions of strong winds and very low humidity levels, along with critically dry vegetation and on-the-ground observations from field crews.
  • Because the energy system relies on power lines working together to provide electricity across cities, counties, and regions, your power may be shut off, even if you do not live or work in an area experiencing high winds or other extreme weather conditions. This is done for the safety of all communities and customers.
  • When PG&E needs to turn off your power, they will attempt to contact you in advance by phone, text, and email and provide updates through social media, local news, radio, and the website.
  • PG&E expects to be able to visually inspect the system for damage and restore power to most of their customers within 24 to 48 hours after extreme weather has passed. Because extreme weather can last several hours or days, for planning purposes, PG&E suggests customers prepare for outages that could last longer than 48 hours.

How to better prepare

PG&E knows how much their customers rely on electric service and want to work together to help you prepare for power outages related to extreme weather and wildfire threats. Here are some important steps you can take today:

  • Update your contact information by visiting or call 1-866-743-6589 during normal business hours. PG&E will use this information to alert you through automated calls, texts, and emails, when and where possible, prior to a Public Safety Power Shutoff.
  • Plan for medical needs like medications that require refrigeration or devices that need power.
  • Identify backup charging methods for phones and keep hard copies of emergency numbers.
  • Build or restock your emergency kit with flashlights, fresh batteries, fir aid supplies, and cash.
  • Know how to manually open your garage door.

For more information on PG&E’s wildfire safety efforts and Public Safety Power Shutoffs, including details on upcoming open houses and informational webinars in your region, please visit

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